Privacy Policy

A10 Networks, Inc. (“A10 Networks,” “we,” “us”) provides this Privacy Statement to inform you regarding the collection, use and disclosure of personal data that we receive from you when you visit or otherwise use www.A10Networks.com or any other web pages or materials that we operate and which link to this Privacy Statement (collectively “Site”). This Privacy Statement was last updated on February 15, 2024 and may be modified from time to time. We will notify you of any material changes to this Privacy Statement by updating it on the Site and taking any other measures required by applicable law. You are advised to consult this Privacy Statement as posted on the Site regularly for any changes. If you reside in California, please also see our California Consumer Privacy Act Privacy Policy. If you are located in the European Economic Area (EEA), Switzerland or United Kingdom, please also see our Supplemental EEA Privacy Notice.

1. What Personal Data Do We Collect?

Information That You Provide

You may visit the Site without registering or actively submitting personal data to us. If you do not register for an account on the Site or otherwise provide us with an identifier when you use the Site, then we receive only information that your computer or other device sends to us in connection with access requests and via cookies and other technologies that we use to analyze and enhance use of our Site.

There are certain services we offer, however, which require the submission of personal data, such as your first name, last name, email address, phone number, country, company name, and industry. If you contact us through a channel we make available on the Site, we may keep a record of your contact information and correspondence, and may use your contact information including e-mail addresses, phone numbers, and any other information that you provide to us in your message, to respond to you. We may also use your personal data to send you other publications or information about our products that may be of interest to you. In addition, we may send you important administrative information regarding the Site and/or products or services we offer via the Site. If you decide at any time that you no longer wish to receive communications from us, please send an email to [email protected] to unsubscribe or opt-out and/or unsubscribe or opt out through other means A10 Networks makes available to you.

If you purchase products or services, or register for an event, through our Site, we may also require you to provide us with financial qualification and billing information, such as billing name and address and the number of employees within the organization that will be using the products/services or participating in the event.

If you apply for a job, we may also require you to submit additional personal data as well as a resume or curriculum vitae.

Tracking Technologies

When you visit the Site, our servers may automatically record information that your browser sends whenever you visit a website. Log data may include information such as your IP address, browser type or the domain from which you are visiting as Internet domain and host names; operating system types; clickstream patterns; and dates and times that our site is accessed. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. We use this information to monitor use of the Site and the services we offer via the Site and for the Site’s technical administration and improvement.

Like many websites, we and our business partners also use cookies and similar tracking technologies to collect additional website usage data. A cookie is a small data file that we transfer to your computer’s hard disk. We use the information we collect through cookies to support the operation of our services, remember your preferences, understand our site performance, and show you relevant advertising on third-party websites. For more information about our use of cookies, please click here: https://www.a10networks.com/company/legal/cookie-policy/.

2. For What Purposes Do We Use Personal Data?

We use your information to operate, evaluate and improve our Site and business (including developing new products and services; enhancing and improving our services; managing our communications; and analyzing our products) and to communicate with you and respond to your requests. We also use personal data about A10 event attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate.

We may also use any of your personal to exercise our legal rights, defend and advance our legal interests, comply with our legal obligations (such as under data protection laws), and protect against fraudulent, harmful and illegal activity. If we take steps to enter into a reorganization, restructuring, merger, acquisition, or whole or partial sale or transfer of our business or assets (“Business Transaction”), we may also use your personal data to give effect to that business transaction. We will only do so in compliance with applicable law.

3. To Whom Do We Disclose Personal Data?

We disclose your personal data only as follows:

  • With your consent or at your instruction. For example, we disclose contact information about individuals who use our website to inquire about our products and services to our resellers at the individual’s instruction.
  • We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to confidentiality agreements; examples include data backup companies and email service providers.
  • We have engaged business partners to enhance our advertising efforts by collecting cookie identifiers and Site usage information about users of this Site and using it to serve targeted advertisements on websites we do not operate.
  • We will disclose data as required by law or to protect you, other users, us or third parties from harm, including fraud, data security breaches or where someone’s physical safety seems at risk.
  • We may disclose personal data to manage or give effect to any Business Transaction that our business decides to enter into, subject to compliance with applicable law.
  • If required to do so by law or legal process, or to law enforcement authorities under appropriate circumstances.

4. How Do We Secure Personal Data?

A10 Networks employs administrative, physical and electronic measures designed to protect your information from unauthorized access. For example, when users login to our Site, our servers use SSL encryption on all information processed during the communication. You should be aware, however, that no transmission over the Internet, and no electronic data storage method is 100% secure. Therefore, we cannot guarantee the security of the personal data you provide to us either during its transmission or its storage on the servers we use for this Site.

5. For How Long Do We Keep Personal Data?

If you have entered into a commercial contract with us, we retain your personal data for as long as the contract is in effect and until any legal rights or obligations related to that contract have expired. If you submit an inquiry to us, we retain your personal data for a reasonable period after we have responded to your inquiry. If you have signed up for promotional information from us, we retain your personal data until you have unsubscribed, after which we retain a record of your decision to unsubscribe so that we can honor your decision. We also retain personal data for as long as applicable laws require us to retain the personal data or for as long as it is relevant to the resolution of any legal claim that may or has been made by or against us and as per our general data retention policies. Where more than one of the above conditions applies to personal data, the condition associated with the longest retention period prevails. Please feel free to contact us as per the contact information below if you would like additional information on this topic.

6. Links to Other Sites

Our Site may contain links to other websites including those of our clients. If you choose to visit an advertiser by “clicking on” a link or other type of advertisement, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal data from you. This Privacy Statement addresses the use and disclosure of information that we collect or otherwise obtain from you through this Site. Other sites follow different rules regarding the use or disclosure of the personal or other information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Your Rights and Choices

Individuals in certain jurisdictions have legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its source, correction, purpose of collection, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways. To exercise any of the rights or choices described above (or any other rights under applicable law), please contact us as described at the end of this Privacy Statement.

The rights and options described above are subject to limitations and exceptions under applicable law. We will respond to your requests to exercise your privacy rights in accordance with applicable law. We may request additional information from you to verify your identity and complete your request. If we deny your request, we will explain why. In some states, you have the right to appeal our denial, which you may exercise by responding to the message we send to you communicating our denial stating that you appeal our decision. In these cases, we will reconsider your request and then notify you of our decision.

The rights and options described above are subject to limitations and exceptions under applicable law. We will respond to your requests to exercise your privacy rights in accordance with applicable law. We may request additional information from you to verify your identity and complete your request. If we deny your request, we will explain why. In some states, you have the right to appeal our denial, which you may exercise by responding to the message we send to you communicating our denial stating that you appeal our decision. In these cases, we will reconsider your request and then notify you of our decision.

8. California Residents

The additional disclosures in this Section 8 apply only if you reside in California. These disclosures do not reflect our practices where an exception or exemption applies under the California Consumer Privacy Act (“CCPA“). Please see Section 1 above for information about the categories of personal information that we collect from you when you use this Website. These categories correspond with the following categories under the CCPA’s definition of “personal information”:

  • Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, driver’s license number, passport number, or other similar identifiers.
  • Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, address, and telephone number.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including, but not limited to, information regarding a consumer’s interaction with an internet website application.
  • Geolocation data (but not precise geolocation data).
  • Audio, electronic, visual or similar information.

Please see Section 2 above for the purposes for which we use information, and Section 5 above for the criteria we consider in determining how long to retain each category of personal information.
We do not collect sensitive personal information (as defined by the CCPA) unless you voluntarily submit it to us, we do not use sensitive personal information to infer characteristics about Site visitors, and we would only use sensitive personal information of Site visitors for purposes referred to under Subsection 1798.121(a) of the CCPA. Please see our notice of right to opt-out of selling/sharing here: “Do Not Sell or Share My Personal Information”. Please note that we do not sell personal information in the sense of exchanging personal information for money. We disclose information about visitors of our website to advertising partners to provide them with more interesting and customized information, promotions and advertising, which may be considered a “sale” under the CCPA. Our CCPA Privacy Policy is available here: CCPA.

9. Contacting A10 Networks

 

If you have any questions about our data processing practices or this Privacy Statement, or would like to exercise your rights under applicable privacy laws, please contact us at:

A10 Networks, Inc.
2300 Orchard Parkway
San Jose, California 95131
[email protected]

For certain requests, you must also provide information that we reasonably request from you so that we can verify your identity.